About the Role
Scope of Service for Service Desk
Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
Accept and respond to all IT related incidents and requests.
Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
End user will be informed of the estimated time whereby his/her ticket will be attended to.
Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.
Key Responsibilities of Service Desk Analyst:
Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
Prioritize and resolve issues identified by customers and other teams in a timely manner.
Will work with IT Services fun...
Provide service desk support or contract point to end users based on 24 x 7 x 365 basis.
Accept and respond to all IT related incidents and requests.
Ensure that the classification of the incidents and requests are accurate and track until resolution / fulfilment in the system.
Escalate unresolved incidents or requests to the proper channels of support by contacting the designated technical support team.
End user will be informed of the estimated time whereby his/her ticket will be attended to.
Manage all incidents/requests and act as an interface between the end-users and IT personnel and the Field Operation team.
Key Responsibilities of Service Desk Analyst:
Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
Prioritize and resolve issues identified by customers and other teams in a timely manner.
Will work with IT Services fun...
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