Associate Technical Support Engineer-L1

EP and Security
Job Title: Associate Technical Support Engineer- L1 TBD – Within Metro Manila or Clark

Shift: 24/7 Rotational Shifts

Benefits: HMO upon regularization (no Free dependents)

Qualifications:

Required: 1-2 years Required Skills

• Excellent knowledge of major operating systems - Windows, macOS & Linux.
• Familiar with the OSI model & experience troubleshooting Network stack - TCP/IP,
• DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc).
• Understanding of Encryption - SSL/TLS, Types of Certificates.
• Basic Windows Administration, including Active Directory & Group policies.
• Hands-on experience with Patch Management, Application Troubleshooting.
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications.
• Familiar with Windows firewal...