Associate Technical Support Engineer

Responsibilities

• Technical Support: Provide basic troubleshooting and support for desktop hardware, applications, printers, and network-related issues.
• Installation & Configuration: Assist with the installation, configuration, and de-installation of Microsoft Windows OS, software, and in-house applications.
• Break/Fix Troubleshooting: Perform initial troubleshooting for hardware and software problems, escalating more complex issues to senior engineers.
• Preventive Maintenance: Participate in preventive maintenance tasks to ensure system stability and reduce future issues.
• Image Creation & Software Deployment: Assist in creating and setting up new system images and support software deployment, including antivirus installations.
• Escalation Management: Escalate unresolved technical problems to senior engineers or vendors as needed for timely resolution.
• Servic...