Associate Technical Support Engineer

JOB TITLE

Associate Technical Support Engineer

JOB PURPOSE

END-USER Support – Field Support Engineer

QUALIFICATION

BE/BTech/Bsc/Diploma

EXPERIENCE

1 – 2 Years

REPORTING TO

Team Lead

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES)

• Provide prompt and effective support for VIP users, ensuring minimal disruption.
• Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
• Install and troubleshoot Antivirus agents on the desktops.
• Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
• Conduct basic network troubleshooting (LAN, Wi‑Fi, and VPN issues).
• Perform OS imaging, deployment, and configuration of new laptops.
• Participate in bulk asset movement, including device preparation and deployment.
• Perform spare parts replacement ...