Full-time
Associate Technical Support Engineer
Posted by Intertec Softwares Pvt Ltd • dubai, dubai, United-Arab-Emirates
About the Role
JOB TITLE
Associate Technical Support Engineer
JOB PURPOSEEND-USER Support – Field Support Engineer
QUALIFICATIONBE/BTech/Bsc/Diploma
EXPERIENCE1 – 2 Years
REPORTING TOTeam Lead
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES)- Provide prompt and effective support for VIP users, ensuring minimal disruption.
- Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
- Install and troubleshoot Antivirus agents on the desktops.
- Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
- Conduct basic network troubleshooting (LAN, Wi‑Fi, and VPN issues).
- Perform OS imaging, deployment, and configuration of new laptops.
- Participate in bulk asset movement, including device preparation and deployment.
- Perform spare parts replacement for laptops and...
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