Associate Technical Engineer – EUC Software

Associate Technical Engineer – EUC Software

Responsibilities

• Software Setup and Configuration: Assist in setting up, configuring and support of EUC software, including Active Directory (AD), Exchange, Office 365, and SCCM at client sites.
• Project Support: Provide support to project rollouts in implementing and deploying EUC software, ensuring the project scope aligns with the client’s IT environment.
• Technical Audits: Help perform audits to assess discrepancies between current and desired IT configurations.
• Issue Escalation and Resolution: Troubleshoot basic software issues, escalating complex issues to senior engineers.
• Client Support: Provide support to client IT managers under minimal supervision, offering technical guidance when necessary. Participate in preventive maintenance activities.
• Quality Control: Participate in testing phases and verification procedures throughout the project lifecycle.
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