Associate Team Lead

Position Overview We are seeking an experienced Network Team Lead, managing 15+ people with a minimum of 12 years of hands-on experience in enterprise network infrastructure and service delivery. The candidate must have deep expertise in Routing, Switching, DC Switching, Wi-Fi, Security, Load Balancers, DNS, and Telephony and Voice solutions, coupled with strong knowledge of ITIL processes (Incident, Change, and Problem Management). The role requires proven ability in service delivery, reporting, people management, leadership, and team development. Key Responsibilities Service Delivery & Operations Lead and oversee day-to-day operations of enterprise network infrastructure (Routing, Switching, DC Switching, Wi-Fi, Security, Load Balancers, DNS Telephony and Voice solutions). Drive effective execution of Incident, Problem, and Change Management processes in ServiceNow (SNOW). Ensure SLAs and KPIs are met with focus on service reliability and end user satisfaction. Deliver structured...