Associate Support Engineer

Job Title: Associate Support Engineer (TMS Operate)Comparable Titles: Technical Analyst, Software Support AnalystOverviewBlue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor's Best Places to Work is seeking a talented Support Engineer to join its TMS Operate Team.Blue Yonder's TMS Operate Team (Support Services)- Responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes- The team currently comprises of 70+ global associates across US, India (COE) and is composed of Technical Architects and Solution ExpertsSupport Engineer's Scope of Work- Attend product boot-camp and learns standard product features to resolve non-complex issues.
- Understand the technical end-to-end architecture of a customer ́s Blue Yonder TMS solution through early engagement and knowledge transition from the i...