Full-time

Associate, Service Center

Posted by Universal Beijing Resort • Tongzhou, Beijing, China

📍 Tongzhou, Beijing 🕒 February 23, 2026

About the Role

JOB SUMMARY:

  • Maximize Residents' satisfaction by serving them in an efficient and responsible manner that meets their needs.
  • Assist Shift Lead and Supervisor to work on the daily operations of all areas of the Service Center.
  • Process complaints, inquiries, and requests of Residents.
  • Handle the document and data analysis for Service Center business area.
  • MAJOR RESPONSIBILITIES:

  • Process all services of the Service Center business area (including but not limited to U-Library, Community Club, TMH Central Plaza business area, and external Shuttle Bus), daily operations, and maintenance.
  • Ensure the work area is kept clean, and maintain and manage all facilities in the work area. 
  • Process reservations, assign rooms, and perform room control for incoming Residents. Process check-in and check-out procedures and other assigned duties.
  • Set up corresponding lock permissions for Residents' badges.
  • I...
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