Associate Representative - Customer Service

Job Description

As an Associate Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve routine and basic problems and communicate solution or requested information to the customer. You will analyze a customer’s service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Interacts with customers by phone or in person to provide information and to ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns in‑store, via phone or mail.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Keeps records of customer interactions and tra...