Associate Renewals Manager

Job Description

As an Associate Renewals Manager, you will manage and optimize the contract renewal process for a portfolio of North America SMB SaaS customers. This role requires strong relationship‑building skills, a customer‑centric mindset, and the ability to navigate data, product insights, and value positioning to drive successful renewal outcomes. You’ll collaborate closely with Sales, Customer Success, and Revenue Operations to ensure customers recognize the value of our offerings and continue their partnership with Zendesk.

Key Responsibilities

• Independently manage the full renewal lifecycle for a designated portfolio of accounts, ensuring timely, accurate, and high‑retention outcomes

• Collaborate with Customer Success Managers and Account Executives to strategize renewal approaches based on customer health, usage, and satisfaction

• Proactively engage customers through scheduled check‑ins and tailored...