Full-time

Associate Renewals Manager: SaaS Retention & Growth

Posted by Zendesk, Inc. • WorkFromHome, Estado de México, Mexico

📍 WorkFromHome, Estado de México 🕒 February 28, 2026

About the Role

A leading customer experience software company seeks an Associate Renewals Manager in Mexico City. This role involves managing the contract renewal process for North America SMB SaaS customers, requiring strong relationship-building skills and a customer-centric mindset. The ideal candidate has 0-2 years of experience in SaaS renewals or account management and is proficient with Salesforce. This position offers a hybrid work model, requiring attendance at the local office for part of the week.
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