About the Role
Responsible for conducting call quality audits and documentations check to verify compliance with Patient Solution operations procedures.
- QA
- Responsible in ensuring compliance with Quality Management System to meet quality standards, and support achievement of quality objectives.
- Ensure compliance with the Patient Care and program Standard Operating Procedure.
- Responsible for conducting call quality audit to the Patient Care Consultants
- Perform call quality calibration with the team supervisor and operations manager, trending call quality parameters.
- Responsible for Documentation audit by performing spot checks to evaluate source data comprehensiveness and accuracy
- Responsible in ensuring complete documentation to the system of the Patient Care Consultant by comparing it with the call recording summary
- Ensures compliance with Patient Care and Client Pharmacovigilance procedure
- Ensure that if there is a ...
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