Full-time
Associate Program Manager – Customer Operations (Voice)
Posted by Career Guideline • Pune District, Maharashtra, India
About the Role
Hiring: Associate Program Manager – Customer Operations (Voice)
Pune, India
Night Shift
Full-time | Leadership Role
Sal Upto-15lpa
Role Overview
You will be responsible for driving operational excellence, managing multiple teams, improving systems and processes, and ensuring all client delivery standards are consistently met. This is a leadership role focused on performance, governance, client engagement, and continuous improvement.
Key Responsibilities
Operations & Strategy
- Develop and implement call center operational strategies
- Conduct performance reviews, capacity planning, and cost-benefit analysis
- Drive system audits, process improvements, and quality programs
- Ensure productivity and quality metrics are consistently achieved
- Handle major incident remediation and client escalations
People Leadership
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