Associate Production Support Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

Provide production monitoring of data, error analysis, as well as serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

Understanding within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.

You Are Great At:

1. Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer...