Associate Process Manager-Quality
Posted by Eclerx Services Limited, Mumbai, Maharashtra • mohali district, india, India
About the Role
We are looking for an experienced Quality Team Lead to join our international BPO team in Mohali.
Location: Mohali
Working Days: Monday–Friday (Saturday–Sunday fixed off)
Shifts: Flexible to work in any shift (24×5)
Domain: International Voice/Non-Voice Process
Responsibilities:
Lead and manage Quality Analysts
Monitor audits & ensure quality compliance
Drive RCA, calibrations & quality improvement plans
Support operations with consistent performance insights
Handle client interactions and quality reviews
✅ Requirements:
3–5 yrs BPO experience with 1–2 yrs as Quality TL
Must have International clints handling experience
Strong QA frameworks knowledge
Excellent communication & analytical skills
Interested candidate can share their resume at
Ready to Apply?
Submit your application today and take the next step in your career journey with Eclerx Services Limited, Mumbai, Maharashtra.
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