full-time

Associate Principal Engineer (ServiceNow)

Posted by Nagarro • Gurugram, Haryana, India

📍 Gurugram, Haryana 🕒 March 01, 2026

About the Role

Job Description

Requirements:

  • Experience : 9+ Years
  • Define the product vision, strategy, and roadmap for the ServiceNow platform and associated product.
  • Align platform capabilities with business objectives, focusing on enhancing operational efficiency and user experience.
  • Identify opportunities for process automation and innovation using ServiceNow.
  • Collaborate with cross-functional teams, including IT, HR, finance, and operations, to gather requirements and define priorities.
  • Act as the primary liaison between stakeholders and development teams, ensuring alignment and clear communication.
  • Oversee the configuration, implementation, and ongoing improvement of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
  • Stay informed about new ServiceNow releases, features, and industry trends to leverage platform capabilities effectively.
  • Manage the end-to-end lifecycle of ServiceNow projects, f...

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