Associate, Planning & Scheduling

**Workforce Management (WFM)****Location**- Mexico City, Mexico***Job Title:Associate, Planning & Scheduling**Job Description**:Associate, Planning & Scheduling involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Real-Time monitoring.Creating and managing staff schedules to accomplish a particular task on a daily/hourly basis.The WFM function helps in decision making regarding revenue roadmap, focus on critical metrics and efficiency improvements for accounts/organization.
** Key Responsibility**:- The WFM Analyst will act as a liaison between the Centralized and Site WFM teams.
- Preparation of daily / Weekly / Monthly MIS reports- Resolve escalated issues and requests from site management- Root cause analysis of SLA deviations, action plan development and resolution- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules- Cross-train with Scheduling Analyst- Op...