full-time
Associate - Operations
Posted by WNS Global Services • San José, San José Province, Costa Rica
About the Role
Job Description
Qualifications
- Provide quality telephone customer service to patients and parents
- Answer both inbound and outbound calls to confirm and/or create dental appointments
- Deliver quality and superior customer care to every parent or patient on the phone
- Gather information accurately
- Coordinate with other areas of Benevis as needed
- Refer issues for further investigation to relevant department
- Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
- High focus on customer service and satisfaction
Qualifications
- Education/Experience:
- Graduation from a senior high school or GED equivalent
- Prior experience in a call center or in the dental field is advantageous but not required
- Technical Skills:
- Computer skills: Microsoft Office and Edge
- Skills and Attributes:
- Bi-lingual: Spanish-English, ...
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