Associate Network Engineer

About the role

As an Associate Engineer within Insight’s Infrastructure Managed Services team, you will be supporting multiple clients, working on diverse technologies, challenging projects, and be part of the ITSM team responsible for Managed Network incident, service request, change, and problem management

As an Associate Engineer you will:

• Lead drafting and creation of procedural and help documentation writing efforts to assist other team members.
• Lead drafting support methods and procedures, maintains documentation of networks and network systems, and other knowledge documentation as needed.
• Participate in and recommend continual service improvements.
• Analyze data to locate high repeat incidents and find solutions to prevent/fix them.
• Lead problem management and root cause analysis, including drafting methods and procedures to eliminate recurrent incident load as root cause is discovered.
• Serve as a su...