Associate

About the Company We are hiring Associates for an International Voice Profile at our Gurugram location. About the Role The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment. Responsibilities Handle customer calls for international clients professionally and efficiently Understand customer requirements and help them with best available options Maintain high standards of communication and customer satisfaction Adhere to process guidelines and quality parameters Document customer interactions appropriately Qualifications Undergraduate/Graduate freshers are eligible to apply Graduates with experience in International Voice BPO domain are also welcome Required Skills Excellent verbal communication skills in English Customer-focused mindset and problem-solving ability Preferred Skills BPO International voice experience preferred 5 days working, 2 rotational weekly offs, Rotat...