Associate, Global Technical Support
Posted by Ciena Corporation • WorkFromHome, Ciudad de México, Mexico
About the Role
Associate, Global Technical Support
Postuler locations Remote-Mexico time type Full time posted on Publié hier
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Scope of Responsibilities
Provide system level pre & post-sales support for CIENA’s Customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA optical products. An understanding of fiber optic transport and/or switching protocols is essential. Experience with Element Management or Network Management systems would be an asset. Basic understanding of data communications protocols including Ethernet and...
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