Associate Field Services Manager

What success looks like in this role:

• Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.
• Ensures team provides timely and effective client / end-user support.
• Resolves associate inquiries and complex client issues.
• Maintains quality standards for Field Engineering operations.
• Drives improvements to installation, maintenance and updates of client equipment and services.
• Identifies opportunities for department-wide improvement and communicates with management to propose changes as appropriate.
• Communicates, implements and supports process change initiatives as directed by management.
• Manages team projects as assigned.
• Provides administrative support as required.
• Acts as key escalation point for team technical and process issues and oversees ongoing problem resolution.
• Allocates assignments, establishes work priorities and monitors p...