Associate Engineer - IT Support

About the role:

The Corporate IT Services requires a day-to-day Service Desk Technician for ongoing support for Xperi. These required support services include but are not limited to: field incoming help requests, resolve IT support requests, escalate advanced cases, maintain service records, perform system testing and updates, maintain IT documentation. The Service Desk Technician will be responsible for supporting, servicing, implementing, lifecycle management, and daily operations for IT Corporate Services. This will include (but not limited to) direct user support, run book creation and modification, coordinate with other IT teams in the organization, day to day operations, lifecycle management planning and implementation. In addition, a successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other members of the Corporate IT and Infrastructure team in support of those t...