Associate Director, Training & Quality

About the Company

Concentrix is committed to delivering exceptional customer experiences through innovative solutions and a strong focus on quality. Our mission is to enhance the customer journey while fostering a culture of inclusivity and collaboration.

About the Role

The Associate Director, Training and Quality will serve as a single point of contact for clients and Concentrix leaders, ensuring the effective execution of training and quality initiatives.

Responsibilities

• Single point of contact for Clients as well as Concentrix leaders for Training and Quality
• Driving execution and consistency in Concentrix Training and Quality Framework
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performance
• Hypercare action planning
• Client Engagement through Workshops
• Responsib...