About the Role
Associate Director, Training
Location: NCR
Candidate Profile:
- Must be a seasoned leader in the BPO industry, with experience handling scale.
- Experience in supporting multiple programs an advantage.
- Must be experienced in handling large complex teams.
- Strong analytics skills is a plus.
- Critical Thinking, Stakeholder Management, Business Acumen
Job Description Summary
- Single point of contact for Clients as well as Concentrix leaders for Training
- Driving execution and consistency in Concentrix Training Framework
- Drive Tech Infusion of Concentrix tools
- Support seasonal / growth ramps
- Governance of performance
- Hypercare action planning
- Client Engagement through Workshops
- Responsible for Training VOC
- Optimize Rewards & Penalty
Disclaimer
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