Associate Director, Retail Frontline Systems

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. 

The Associate Director, Retail Frontline Systems plays a pivotal role in improving the everyday experience of our Frontline teams, ensuring they’re empowered to deliver outstanding customer experiences. Acting as the voice of the frontline, you’ll work closely with teams across Retail and the wider Optus enterprise to develop the strategic vision for the future of our Frontline systems.

In this role, you’ll partner with cross‑functional stakeholders to scope and support the delivery of key technology and systems initiatives that drive our Retail strategy. You’ll also champion the adoption of AI and foster a culture of autonomy, continuous improvement, and cross‑functional collaboration, enabling teams to deliver impactful outcomes and an industry‑leading customer experience.

What You’ll D...