Full-time
Associate Director, Operations & CX Transformation
Posted by AIA • Singapore, Singapore, Singapore
About the Role
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About the Role
Operations transformation consists of a few key aspects and the Associate Director, Life Ops Management will partner the Director, Life Ops Transformation in 2 areas, namely: Fruitful Engagement and Future Proofing LO.The role will create timely & sustainable value and deliver operational efficiency and compliance assurance (including in OSS Life Ops teams) across Singapore and Brunei. This leads to AIA SG maintaining NPS #1 and ensuring Life Ops is future ready and stays relevant to market needs.
Responsibilities:
LO Transformation
Partnerswiththe Director, Life Ops Transformation to ideate, test and define the Life Operationsstrategicagendainalignmentwithenterprisetransformation and customer experience priorities; the scope of which covers different customer segments, product suites and insurance life stages.
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