Associate Director, Global Complaint Management

Job Description

The Position

The Associate Director of Global Complaint Management serves as a global subject matter expert responsible for shaping, executing, and continuously improving Organon’s Quality Management System (QMS) for product quality complaint management across biologics, pharmaceuticals, and combination medical device products. This role leads the development and enhancement of global complaint management processes, including governance of complaint IT systems and creation of a robust global trending and signal detection platform to monitor, analyze, and report complaint data. The Associate Director provides strategic guidance to ensure complaint processes—including intake, evaluation, adverse event linkage, and global reporting—meet worldwide regulatory expectations and evolving industry standards. The position partners closely with complaint intake teams, Global Safety, Global Se...