Full-time
Associate Director - Field Services
Posted by NTT DATA North America • Reynosa, Reynosa, Mexico
About the Role
Join to apply for the Associate Director - Field Services role at NTT DATA North America .
Location: Reynosa, Tamaulipas, Mexico. This position requires travel up to 25% domestically or internationally.
Role Responsibilities- Direct the Field Service Team to achieve quality, SLA, and customer satisfaction results, including scheduling, development, and overall quality.
- Develop Personnel
- Conduct Client Field AHOD Meeting
- Team 1 on 1 Sessions
- HR Onboarding / Off boarding
- Provide direct supervision to a global team of professional-level members.
- Monitor SLA performance, program implementations, and customer service improvement programs, coordinating with client delivery executives and program owners on daily, weekly, and monthly priorities and projects.
- Conduct daily “Plan of Day” calls with regional lead technicians, monitor SLA performance by enterprise & cli...
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