Associate Director - Customer Success Management (Catastrophe Risk)

Skills and Competencies

• Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields.


• Passionate about delivering well-organized, resourceful customer experiences with creativity and attention to detail.


• Self-starter and strong team player who thrives in fast-paced, high-growth environments, embracing responsibility and ownership.


• Exceptional communication skills, capable of conveying complex concepts to diverse audiences, with proven success in onboarding, supporting, and inspiring customers.


• Skilled in strategic account management, project management, networking, influencing, and delivering engaging presentations.


• Highly organized, able to work under pressure, and effectively coordinate across teams to achieve goals independently or collaboratively.


• Fluency in English (written an...