Associate Director Client Management (Remote, MALAYSIA)

Associate Director of Client Management will build and lead a regional team of client managers supporting our enterprise clients across ASIA. This role is responsible for driving enterprise client satisfaction, retention, accelerate service adoption, drive continuous process and service quality improvement and ensuring world‑class delivery of our background screening programs. The ideal candidate is a strategic leader with deep experience in B2B enterprise client management, a proven record of building high‑performing client engagement teams, and a passion for delivering measurable value to customers. He / she will act as senior level of client engagement escalations, support client managers in reinforcing relationships with clients and also act as SME and work with other key stakeholders and leadership in the organization, in the development of seamless delivery and stellar client engagement model, that meet and exceed our service level agreement with the clients.