Associate, Customer Service

The position of **Associate, Customer Service** is based in **Pittsburgh** , **Pennsylvania** with a remote option available. This is an entry level role with the goal to progress to Customer Relationship Specialist, Customer Service within six months. The primary responsibility of the Customer Relationship Associate is to successfully complete training and under guidance answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, work with internal teams to fulfill customer needs and provide backup coverage for OLW receptionist. The overall goal is to provide the best customer service to internal and external customers every transaction, every time.



Essential Duties and Responsibilities:



+ Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions

+ Work with other departm...