Associate Customer Experience Specialist

Associate Customer Experience Specialist (Japanese-English Bilingual)
Are you passionate about helping others, solving problems, and making a real impact—every single day? If you're fluent in Japanese and English, tech-savvy, and thrive in fast-paced environments, we'd love to meet you

As an
Associate Customer Experience Specialist
, you'll be the voice of First Advantage, supporting our clients and their candidates across voice, chat, and email. You'll deliver empathetic, high-quality service while navigating multiple systems and resolving inquiries with confidence and care.

This is more than a support role - it's a chance to grow your career, sharpen your skills, and be part of a global team that values excellence, collaboration, and continuous learning.

What You'll Do

• System Access & Availability: Log into required business applications (CRM, background check tools, Outlook/Teams, etc.) and remain available during scheduled hours to meet...