Associate Customer Advocate

Overview

Are you ready for what’s next, now?

We’re looking for an Associate Customer Advocate for our office in Sheffield . You’ll join an awesome team to support our growing customer base.

The Customer Advocate serves as the primary relationship owner for an assigned portfolio of customers, managing the full renewal and payment lifecycle across all products and services. Acting as a single point of contact from quote to cash, the Customer Advocate ensures every renewal is completed on time, every invoice is accurate, and every customer experience a smooth, value-driven renewal process.

Key Responsibilities

• Serve as the primary point of contact for assigned customers throughout the renewal lifecycle.
• Conduct renewal conversations with business and financial contacts, ensuring alignment on value and outcomes.
• Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-t...