Associate, Client Support

About The Role
Grade Level (for internal use):
07

The Team
The Client Operations team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Pakistan & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce Real Estate webcast presentations and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).

The Impact
Along with providing the best product in the market is providing the best support for it. Associates have a direct impact to the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole. Since the Associates are also direct contact with clients, they also have the opportunity to...