Associate Client Service Manager

Job Description

Opening for ACSM

Experience (Years): 8-10 years

Industry / Technology background: IT Client Service Management

Location: Mumbai 

Working Hours: UK Business Hours; On-Call Support

The Associate Client Services Manager has responsibility for assisting the Senior Client Service Manager with the day-to-day management and of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as one of the point of contacts for all service delivery escalations.

The core responsibilities of the role will be to:
●Assist with transition of a major client into BAU Service Operation

●Ensuring end to end services provided to our Customer are functioning and meet contrac...