Associate Account Manager, Customer Operations

Serve as the primary contact for the sales team and external customers, fielding their phone and email inquiries within SLAs to address the following:

Responsibilities

• Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications).
• Own the relationship between sales and all internal departments to coordinate activities (compliance, marketing, AR)
• General rep inquires – document support, pricing, resources, advise on best practices
• Serve as an expert and advisor on our programs and tools (EDI, Allergan Direct, Alle, Move Medical, PSP, Consignment etc.)
• Have a working knowledge of our Allergan loyalty programs (Alle, APP, START, Rising Star etc.)
• Process evaluation, exchanges, bulk buys, personal inventory, and advanced order requests
• Process debits / credits and PO updates and retro credits
• Process transfers / restocks of inventory. Handle warranty inquiries. A...