About the Role
Job Description
- Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
- Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
- Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
- Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
- Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
- Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
- Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
- Assist in preparing duty rosters, performance evaluations...
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