full-time
Assistant Reservation Manager - Sofitel Cairo Downtown Nile
Posted by AccorHotel • Cairo, Cairo Governorate, Egypt
About the Role
Job Description
- Assist the Reservations Manager in overseeing daily reservation operations
- Manage and respond to customer inquiries relating to bookings
- Maintaining accurate records of all reservations and assisting with inquiries and bookings.
- Ensure accuracy and efficiency in booking processes
- Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure
- Maintain up-to-date knowledge of reservation policies and systems
- Address and resolve reservation-related issues and complaints
- Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.
- Ensuring compliance with hotel policies, pricing stra...
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