Assistant Reservation Manager

About the job Assistant Reservation Manager

The Assistant Reservation Manager supports the Reservation Manager in overseeing all reservation activities within the resort. This role involves managing the reservations team, ensuring efficient booking processes, and maintaining high levels of customer satisfaction. The Assistant Reservation Manager plays a vital role in optimizing occupancy rates and enhancing the guest experience.

Responsibilities

• Reservation Management
  • Assist the Reservation Manager in managing daily reservation operations.
  • Ensure accuracy and efficiency in the booking process, from inquiries to confirmations.
  • Handle complex reservation requests and resolve issues promptly.
• Customer Service
  • Provide exceptional customer service to guests, addressing inquiries and concerns professionally.
  • Coordinate with other departments to accommodate special requests ...