Assistant Manager / Senior Officer, Business Development - General Insurance (Agency Channel)
Posted by AIA • Hong Kong, Hong Kong, Hong Kong
About the Role
FIND YOUR 'BETTER' AT Blue Cross
If you believe in better, we’d love to hear from you.
About the Role
Responsible for maximising the sales of AIA products and services through multiple distribution / sales channels to meet individual / team quotas and AIA business objectivesRoles and Responsibilities:
Provide and process information in response to customer’s enquiries, concerns and requests;
Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching;
Handle and investigate the escalated cases from colleagues or regulator in both written and verbal communication;
Assist in regular resources planning and allocation through roster management so as to maximize the function and production of individuals;
Assist in implementing management’s new business initiatives to enhance the company’s customer service ...
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