Assistant Manager Role in Financial Services

Lead a dedicated team as an Assistant Manager in Financial Services at Canada Life, Pointe Claire, QC. This full-time role emphasizes client experience and operational integrity.
As the Assistant Manager, you will provide mentorship to Client Experience Specialists while collaborating with management. Your role includes ongoing coaching, managing escalated issues, and identifying opportunities for process improvements. Your bilingual skills will facilitate effective communication across diverse client needs.
Key Responsibilities:
• Mentor and coach team members in client experience
• Support business operations and compliance initiatives
• Conduct performance reviews and manage time efficiently
• Investigate escalated issues and provide solutions
• Engage in process improvement and reporting collaboration
Requirements:
• Fluent in both French and English
• Minimum of five years of experience in financial services
• Proven leadership skills and coaching ...