Assistant Manager–QA

Job Purpose

To support the QA & Proofing function by executing day-to-day quality assurance activities, validating reconciliation proofing submissions, tracking escalations, and identifying gaps in data or process adherence. The role ensures consistent implementation of the control framework across group operations and contributes to continuous process improvements, working closely with first-line ops and GRC.

Key Result Areas

• Validate and review monthly proofing data submitted by operations teams, identify gaps, and ensure action closure.
• Support QA testing protocols for reconciliation, governance, aging, and exception handling.
• Ensure proper documentation and audit trail of validations, issues, and escalations.
• Support training sessions and awareness programs for reconciliation hygiene and first-line QA.
• Track compliance with control SLAs and highlight non-adherence trends to the lead.
• Contribute to thematic re...