Assistant Manager - Process Training - Life & Annuity

Job description

To identify training needs and manage/co-ordinate/plan/deliver and monitor process training & upskilling programmes for all employees

Key Responsibilities:-

Ensuring strict and absolute compliance to the training governance plan of the business

- Identifying training and development needs through Product Knowledge Tests & Quality defect analysis

- Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs

- Disbursing Product & Process updates in line with training governance

- Co-ordinate / conduct refresher training based on TNI

- Conducting appraisals

- Devising individual coaching / learning plans

- Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals

- Supervising training delivery during new hire and project ...