Full time
Assistant Manager - Operations (Cebu / MOA) | Onsite
Posted by Tasq Staffing Solutions, Inc. • Pasay, Metro Manila, Philippines
About the Role
Work Setup: Onsite (Cebu / MOA Pasay)
Qualifications:
- At least 2 years in college (No back subjects).
- Minimum 2 years of BPO Team Lead experience handling a team of at least 15 CSRs.
Responsibilities:
- Take charge of the process, promptly addressing challenges and driving continuous improvements for efficiency.
- Provide consistent coaching and feedback to empower team members and enhance performance.
- Support new hires with thorough training for quick integration and productivity.
- Handle escalations professionally to maintain positive client and team relationships.
- Offer insights on process and system improvements to promote best practices and efficiency.
- Confidently engage in supervisor-level client interactions, addressing needs to strengthen partnerships.
Ready to Apply?
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