Full-time

Assistant Manager in Customer Support

Posted by CONNECTING 2 WORK • Thiruvananthapuram, Kerala, India

📍 Thiruvananthapuram, Kerala 🕒 March 03, 2026

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About the Role

Responsibilities:  
IT Support:   
Provide first-line technical support for hardware, software, and network issues. 
Diagnose and resolve IT-related problems via phone, email, or in person. 
Install, configure, and update software and hardware as needed. 
Maintain IT documentation, including system configurations and troubleshooting guides. 
Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary. 
Customer Relations:   
Act as a point of contact for customer inquiries, complaints, and service requests. 
Ensure timely resolution of customer issues while maintaining a high level of satisfaction. 
Provide guidance to customers on the proper use of IT products and services. 
Maintain and update customer interaction records in CRM systems. 
Gather customer feedback and provide insi...
                

Job Details

Location Thiruvananthapuram, Kerala
Job Type Full-time
Category Other-General
Posted March 03, 2026
Deadline April 12, 2026

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