Full-time

Assistant Manager - Fraud Deterrence (overnight)

Posted by Scotiabank • Scarborough, Ontario, Canada

📍 Scarborough, Ontario 🕒 June 19, 2026

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About the Role

Is this role right for you?
 In this role, you will: Champions a customer focused culture to deepen customer relationships and leverage broader Bank relationships, systems and knowledge. Ensure that the customer service provided is of the highest quality by:

Prioritizing all requests for information, establishing response times and escalating requests to your manager for resolution as necessary, based on workload;

 Review each case/alert and make a decision including any instances that may involve some uncertainty or with less than perfect information. All the facts that will support the reason for the decision must be clearly documented and saved within applicable 

Analyzing each case/alert and investigating as required, by; o Reviewing customer account information in respect to the case/alert, summarizing the referential information using the case management tool(s) and determining if/how to investigate the account(s) activity;

Job Details

Location Scarborough, Ontario
Job Type Full-time
Category Financial Specialists
Posted June 19, 2026
Deadline July 29, 2026

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