Full time
Assistant Manager, Customer & Policy Services, Projects & Operation Excellence
Posted by Prudential plc • Hong Kong, Hong Kong, Hong Kong
About the Role
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Drive, manage, and support various projects assigned by the Projects & Operation Excellence Manager, ensuring successful implementation and timely delivery in accordance with prescribed standards.Focus on enabling and maintaining customer service-related systems, including but not limited to:
- BAU and digitization projects aimed at enhancing the end-to-end customer journey.
- Leveraging data analytics to improve platform usage and optimize straight-through processing.
- Providing production support ...
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