Full time

Assistant Manager, Customer Experience, Dufferin Mall

Posted by Mark's Work Wearhouse Ltd. • Toronto, Ontario, Canada

📍 Toronto, Ontario 🕒 March 23, 2026

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About the Role

Role Purpose
The Customer Experience Manager/Assistant Manager is a member of the store leadership team and is responsible for ensuring exceptional customer experiences in our Mark’s Stores. They lead and develop a strong team, drive efficient operations, and analyze customer feedback to make improvements. The Customer Experience Manager/Assistant Manager leads with our organizational Core Values and strives to live out our Brand Purpose each day “To Make Life in Canada Better” by connecting customers with products and services to keep them Warmer, Drier, Safer, and More Comfortable.

What you’ll do
Partner with SGM to hire and build a strong and diverse team.
Assist in scheduling and workload planning for efficient operations.
Take ownership of loyalty programs and coach and train team members on these programs.
Run the Manager on Duty program to enhance the customer experience on the sales floor.
Create a posi...
                

Job Details

Location Toronto, Ontario
Job Type Full time
Category Top Executives
Posted March 23, 2026
Deadline May 02, 2026

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